GENERAL TERMS AND RESERVASTION CONDITIONS

• Tickets are personal and cannot be transferred to anyone else.
• Tickets are non-refundable and can only be suspended.
• Tickets can be cancelled up to 12 hours before the scheduled departure time of the ship. Open tickets are valid for 6 months from the sailing date of the purchased ticket.
• Baby and child discounts vary according to the selected ship.
• The ticket price is only for the transport between the port of departure and the port of arrival. Tickets can only be used for the itinerary indicated on the ticket. The itineraries on the tickets cannot be changed. It does not cover any other services offered unless additional charges have been levied by the seller.

BOARDING PROCESS

• On your departures from Kos, please visit our agency’s kiosk in Kos Port in order to collect your boarding cards and for the check-in procedures. ARION Travel Agency
• Passenger accepts and undertakes that; there are no obstacles such as expiry, validity, coverage, dates, number of entries, duration of stays or similar attributes on her/his passport, visa, residence permit or other travel documents for her/his entry into Greece and that he/she will pay all fines imposed by Greece, due to refusal of entry, resulting from such non-comformities, and that she/he has been notified of this in advance accordingly.

Cancellation of The Travel and Refund Conditions

The BUYER cannot ask the SELLER to alter any detail (i.e. BUYER name, date, time and itinerary) on the electronic ticket which is purchased in accordance with this contract’s rules. The BUYER accepts and guarantees that there will be no request to the SELLER for any change after the completion of the sale. No refund is made to any BUYER in case of; Authorities’ refusal to the person trying to leave the country, expired visa, not having a valid visa. ITEMS WHICH ARE NOT ALLOWED AS LUGGAGE: No ammunition and firearms except sport and hunting types can be carried as luggage. Firearms must be safety-locked and properly packed and delivered to the Master upon boarding the ferry. Such belongings will be returned to the passenger prior to the disembarkation. The SELLER may refuse the carriage of any material if such items are not properly packed in a suitcase, bag or other packing forms.Passengers have the right for free baggage within internationally accepted limits.Passengers may take the delivery of their baggage after all the baggages are unloaded from the ferry at the disembarkation port.Any material or substance like illegal drugs/narcotics cannot be carried. The full responsibility of such illegal drugs belongs to the Passengers.

CARRIAGE OF PETS

Pets; like cats and dogs (except the outrageous dogs like American Pitbull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentino, Doberman, Rottweiler) those have a valid international vaccination and health card besides any other document which Greek government requires, can be accepted for carriage in case both parties agreed in advance.Acceptance of pets’ carriage is only possible if the owner of the pet takes full responsibility. The SELLER will not be responsible in case Greek government does not allow entry of the pet and if following facts occur; Death of the pet, sickness of the pet, delay due to the refusal of entry by the authorities, loss of any kind (moral or corporal or financial).